We are happy to hear from you! Whether you have questions about our cat products, need help with an order, or simply want to share your feedback, our team is here to help. At Zoleva, we want you to feel confident and well supported throughout your shopping experience.
Get in Touch
Business Name: Zoleva
Address: 77 Rockingham Rd, Kettering NN16 8LA, United Kingdom.
Email: contact@zoleva.shop
Phone: +44 7969 774332
Monday to Friday: 09:00 – 17:00 (GMT)
Saturday and Sunday: Closed
Response Time
We aim to respond to all enquiries within 24 hours on business days. Messages received during weekends or public holidays will be answered on the next business day.
How We Can Help
- Questions about our cat products, materials, or availability
- Order status and tracking
- Returns, exchanges, and refunds
- Shipping and delivery enquiries
- Payment and PayPal questions
- General feedback and suggestions
Before Contacting Us
Many common questions are already answered in our FAQ section — for example, about delivery times, returns, or accepted payment methods. Taking a look there may help before you submit an enquiry:
Frequently Asked Questions
The Fastest Way to Reach Us
For faster processing of your enquiry, we recommend using our live chat or contacting us at contact@zoleva.shop and including your order number if available. This allows us to identify your request directly and handle it more efficiently.
Thank you for trusting Zoleva.
